Leadership Under Pressure: Managing Resistance in a Traditional Organization

Abstract/Description

The below case study highlights and examines the complication of changes in organization i.e. leadership transition and resistance which were faced by the senior management of International Textile Limited, a business built from the ground up and driven for modernization in the textile sector of Pakistan by the son of the original owner Azad Khan’s son Adnan Khan. ITL initiated the modernization process under the leadership of Adnan Khan. This initiative was taken to improve operational efficiency and competitiveness via technological advancement and being the pioneer in implementing SAP in textile sector. Ali Murtaza a top performing Finance expert and a key player in digital transformation, is promoted to the Finance Manager amid reorganization. While attempting to establish data driven system, Ali face significant opposition from Bilal, a senior team member devoted to conventional practices who views the technological advancement as burden and unnecessary for organization. Disagreement between Ali’s forward approach towards the technology and Bilal’s resistance to adjust to changes being made resulted in clashes and delays in reporting. The resistance and clashes adversely affected the team morale, productivity and cooperation between departments. Ali encountered leadership challenges, juggling between tasks to achieve outcomes while preserving team unity. This case features analysis of strategies for managing change, leadership and way forward to for resolving conflicts. It provides important perspective for the readers and professional on managing resistance, promoting organizational harmony and maintaining transformation initiatives amid significant cultural and individual resistance.

Keywords

Parental Leadership, Resistance in Change Management, Digital Transformation, Organizational Culture, Conflict Management

Track

Management

Session Number/Theme

Management - Session I

Session Chair

Dr. Amer Awan

Start Date/Time

13-6-2025 4:10 PM

End Date/Time

13-6-2025 5:30 PM

Location

FACULTY LOUNGE 1st Floor, AMAN CED Building

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Jun 13th, 4:10 PM Jun 13th, 5:30 PM

Leadership Under Pressure: Managing Resistance in a Traditional Organization

FACULTY LOUNGE 1st Floor, AMAN CED Building

The below case study highlights and examines the complication of changes in organization i.e. leadership transition and resistance which were faced by the senior management of International Textile Limited, a business built from the ground up and driven for modernization in the textile sector of Pakistan by the son of the original owner Azad Khan’s son Adnan Khan. ITL initiated the modernization process under the leadership of Adnan Khan. This initiative was taken to improve operational efficiency and competitiveness via technological advancement and being the pioneer in implementing SAP in textile sector. Ali Murtaza a top performing Finance expert and a key player in digital transformation, is promoted to the Finance Manager amid reorganization. While attempting to establish data driven system, Ali face significant opposition from Bilal, a senior team member devoted to conventional practices who views the technological advancement as burden and unnecessary for organization. Disagreement between Ali’s forward approach towards the technology and Bilal’s resistance to adjust to changes being made resulted in clashes and delays in reporting. The resistance and clashes adversely affected the team morale, productivity and cooperation between departments. Ali encountered leadership challenges, juggling between tasks to achieve outcomes while preserving team unity. This case features analysis of strategies for managing change, leadership and way forward to for resolving conflicts. It provides important perspective for the readers and professional on managing resistance, promoting organizational harmony and maintaining transformation initiatives amid significant cultural and individual resistance.