Digitalization of Islamic Banking in Pakistan: An Exploratory Study of Change Management Perspective

Abstract/Description

The aim of this study is to explore challenges that are faced while implementing digitalization in an organization. The provision of banking or financial services using information technology is known as digital banking compared to online or mobile banking, it is a broader phrase. People resist to adopt new portals and system as these are difficult in the beginning due to new interface. People want to stick to the system that they are using since long as they have become habitual of It is seen that change is caused when organizations move for digitalization because their system adopt new IT structure that in itself bring quite new interfaces. This study is qualitative in nature since Interview were conducted from assistant vice presidents of digital banking group as the y were involved in the phase of transformation. Interviews were conducted up to the level of saturation. The collected data has been arranged into some usable information for analysis and thematically assessed when the necessary information was acquired from the in-depth interviews. In order to ensure that no important information provided by the respondents is missed, the interviews were also audio recorded with their consent. In order to establish a connection between the transcripts and produce comprehensive material from a synthesis of the interviews, they have been organized into categories according to the study questions in order to draw conclusions using thematic analysis.

Track

Management

Session Number/Theme

1B: Management

Session Chair

Dr. Muhammad Ayaz ; Dr. Muhammad Imran

Start Date/Time

30-5-2024 1:50 PM

End Date/Time

30-5-2024 3:20 PM

Location

MCS – 4 AMAN CED Building

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May 30th, 1:50 PM May 30th, 3:20 PM

Digitalization of Islamic Banking in Pakistan: An Exploratory Study of Change Management Perspective

MCS – 4 AMAN CED Building

The aim of this study is to explore challenges that are faced while implementing digitalization in an organization. The provision of banking or financial services using information technology is known as digital banking compared to online or mobile banking, it is a broader phrase. People resist to adopt new portals and system as these are difficult in the beginning due to new interface. People want to stick to the system that they are using since long as they have become habitual of It is seen that change is caused when organizations move for digitalization because their system adopt new IT structure that in itself bring quite new interfaces. This study is qualitative in nature since Interview were conducted from assistant vice presidents of digital banking group as the y were involved in the phase of transformation. Interviews were conducted up to the level of saturation. The collected data has been arranged into some usable information for analysis and thematically assessed when the necessary information was acquired from the in-depth interviews. In order to ensure that no important information provided by the respondents is missed, the interviews were also audio recorded with their consent. In order to establish a connection between the transcripts and produce comprehensive material from a synthesis of the interviews, they have been organized into categories according to the study questions in order to draw conclusions using thematic analysis.