Digitalization of Islamic Banking in Pakistan: An Exploratory Study of Change Management Perspective
Abstract/Description
The aim of this study is to explore challenges that are faced while implementing digitalization in an organization. The provision of banking or financial services using information technology is known as digital banking compared to online or mobile banking, it is a broader phrase. People resist to adopt new portals and system as these are difficult in the beginning due to new interface. People want to stick to the system that they are using since long as they have become habitual of It is seen that change is caused when organizations move for digitalization because their system adopt new IT structure that in itself bring quite new interfaces. This study is qualitative in nature since Interview were conducted from assistant vice presidents of digital banking group as the y were involved in the phase of transformation. Interviews were conducted up to the level of saturation. The collected data has been arranged into some usable information for analysis and thematically assessed when the necessary information was acquired from the in-depth interviews. In order to ensure that no important information provided by the respondents is missed, the interviews were also audio recorded with their consent. In order to establish a connection between the transcripts and produce comprehensive material from a synthesis of the interviews, they have been organized into categories according to the study questions in order to draw conclusions using thematic analysis.
Track
Management
Session Number/Theme
1B: Management
Session Chair
Dr. Muhammad Ayaz ; Dr. Muhammad Imran
Start Date/Time
30-5-2024 1:50 PM
End Date/Time
30-5-2024 3:20 PM
Location
MCS – 4 AMAN CED Building
Recommended Citation
Afridi, W. K., & Soomro, K. A. (2024). Digitalization of Islamic Banking in Pakistan: An Exploratory Study of Change Management Perspective. 3rd IBA SBS International Conference 2024. Retrieved from https://ir.iba.edu.pk/sbsic/2024/program/7
COinS
Digitalization of Islamic Banking in Pakistan: An Exploratory Study of Change Management Perspective
MCS – 4 AMAN CED Building
The aim of this study is to explore challenges that are faced while implementing digitalization in an organization. The provision of banking or financial services using information technology is known as digital banking compared to online or mobile banking, it is a broader phrase. People resist to adopt new portals and system as these are difficult in the beginning due to new interface. People want to stick to the system that they are using since long as they have become habitual of It is seen that change is caused when organizations move for digitalization because their system adopt new IT structure that in itself bring quite new interfaces. This study is qualitative in nature since Interview were conducted from assistant vice presidents of digital banking group as the y were involved in the phase of transformation. Interviews were conducted up to the level of saturation. The collected data has been arranged into some usable information for analysis and thematically assessed when the necessary information was acquired from the in-depth interviews. In order to ensure that no important information provided by the respondents is missed, the interviews were also audio recorded with their consent. In order to establish a connection between the transcripts and produce comprehensive material from a synthesis of the interviews, they have been organized into categories according to the study questions in order to draw conclusions using thematic analysis.