The impact of waiting time and front-line employees’ behavior on patient behavior in out-patient department in tertiary care hospitals in Karachi
Abstract/Description
This paper is attempt to provide the impact of waiting time and front-line employees’ behavior on patient behavior to decrease difficult and unmanageable patient behaviors.
Keywords
Healthcare Management, Quality, Patient Behavior, Employee’s Behavior, Waiting Time, Medical Professionals, Outpatients, Tertiary Care Hospitals
Track
Management
Session Number/Theme
3D
Session Chair
Dr. Rameez Khalid; Dr. Muhammad Imran
Start Date/Time
27-5-2023 2:30 PM
End Date/Time
27-5-2023 4:30 PM
Location
G-13, AMAN CED, Ground Floor
Recommended Citation
Jafri, S. F., & Baig, M. K. (2023). The impact of waiting time and front-line employees’ behavior on patient behavior in out-patient department in tertiary care hospitals in Karachi. 3rd IBA SBS International Conference 2024. Retrieved from https://ir.iba.edu.pk/sbsic/2023/program/54
COinS
The impact of waiting time and front-line employees’ behavior on patient behavior in out-patient department in tertiary care hospitals in Karachi
G-13, AMAN CED, Ground Floor
This paper is attempt to provide the impact of waiting time and front-line employees’ behavior on patient behavior to decrease difficult and unmanageable patient behaviors.
