Abstract/Description

Based on the Social exchange theory, this research develops and examines an exchange framework in the modern monitoring systems that can bring mutual gain for leaders and their subordinates working in the field. The authors collected data from 84 managers and 265 followers. In this framework, as an exchange relationship, followers demonstrate ambidextrous behavior under trust and perceived relationships with their leaders. Consequently, managers also gain steady performance and professional partnership with their subordinates after creating a trustful situation through the developmental purpose of electronic performance monitoring (EPM). This framework is unique in generating a win-win situation by proposing a positive relationship among the perceived developmental purpose of EPM, felt trust, perceived leader-member exchange (LMX), and ambidextrous behavior. The paper discusses theoretical and implications contributions.

Track

Management

Session Number/Theme

Session 3C: Employee Behavior

Session Chair

Dr. Nyla Aleem Ansari, Institute of Business Administration, Karachi

Start Date/Time

24-6-2022 2:40 PM

End Date/Time

23-6-2022 3:00 PM

Location

Training Room 1, Marriott Hotel, Karachi

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Jun 24th, 2:40 PM Jun 23rd, 3:00 PM

Sales representatives’ ambidextrous behavior; a win-win situation in electronic performance monitoring system

Training Room 1, Marriott Hotel, Karachi

Based on the Social exchange theory, this research develops and examines an exchange framework in the modern monitoring systems that can bring mutual gain for leaders and their subordinates working in the field. The authors collected data from 84 managers and 265 followers. In this framework, as an exchange relationship, followers demonstrate ambidextrous behavior under trust and perceived relationships with their leaders. Consequently, managers also gain steady performance and professional partnership with their subordinates after creating a trustful situation through the developmental purpose of electronic performance monitoring (EPM). This framework is unique in generating a win-win situation by proposing a positive relationship among the perceived developmental purpose of EPM, felt trust, perceived leader-member exchange (LMX), and ambidextrous behavior. The paper discusses theoretical and implications contributions.