Business Review


In the context of higher education, striving for high quality is not a new strategy. Institutions have always held academic excellence and high quality as the highest goals. Achieving these goals was easier in a time of abundant resources and favorable demographics. But the environment has changed now. Institutions are now facing decreasing enrollments and revenues while costs and competition for students are increasing. There is an ever-rising need to satisfy the students with quality education in order to attract, develop and retain them. To address the above issue we propose a model for incorporating total quality management tools in higher education. The model introduced in this research paper is based on the systems approach to Total Quality Management. It first puts forward the key determinants of the Input, Process and Output for ‘The Education System’ and it then incorporates Total Quality Management Tools for all these important determinants.


TQM, Systems Approach, Higher Education



Journal of Economic Literature Subject Codes


Creative Commons License

Creative Commons Attribution 4.0 International License
This work is licensed under a Creative Commons Attribution 4.0 International License.

Published Online

April 13, 2021



Publication Stage



To view the content in your browser, please download Adobe Reader or, alternately,
you may Download the file to your hard drive.

NOTE: The latest versions of Adobe Reader do not support viewing PDF files within Firefox on Mac OS and if you are using a modern (Intel) Mac, there is no official plugin for viewing PDF files within the browser window.