In the context of higher education, striving for high quality is not a new strategy. Institutions have always held academic excellence and high quality as the highest goals. Achieving these goals was easier in a time of abundant resources and favorable demographics. But the environment has changed now. Institutions are now facing decreasing enrollments and revenues while costs and competition for students are increasing. There is an ever-rising need to satisfy the students with quality education in order to attract, develop and retain them. To address the above issue we propose a model for incorporating total quality management tools in higher education. The model introduced in this research paper is based on the systems approach to Total Quality Management. It first puts forward the key determinants of the Input, Process and Output for ‘The Education System’ and it then incorporates Total Quality Management Tools for all these important determinants.
TQM, Systems Approach, Higher Education
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Rafat, S., & Sahai, S. (2009). Incorporation of total quality management tools in higher education: a theoretical model. Business Review, 4(2), 55-68. Retrieved from https://ir.iba.edu.pk/businessreview/vol4/iss2/5
April 13, 2021