Incorporation of total quality management tools in higher education: A theoretical model

Authors

Samina Rafat, Institute of Productivity and Management, Lucknow, U.P, India
Shikha Sahai, Institute of Productivity and Management, Lucknow, U.P, India

Abstract

In the context of higher education, striving for high quality is not a new strategy. Institutions have always held academic excellence and high quality as the highest goals. Achieving these goals was easier in a time of abundant resources and favorable demographics. But the environment has changed now. Institutions are now facing decreasing enrollments and revenues while costs and competition for students are increasing. There is an ever-rising need to satisfy the students with quality education in order to attract, develop and retain them. To address the above issue we propose a model for incorporating total quality management tools in higher education. The model introduced in this research paper is based on the systems approach to Total Quality Management. It first puts forward the key determinants of the Input, Process and Output for ‘The Education System’ and it then incorporates Total Quality Management Tools for all these important determinants.

Keywords

TQM, Systems Approach, Higher Education

DOI

https://doi.org/10.54784/1990-6587.1331

Journal of Economic Literature Subject Codes

M00

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

Recommended Citation

Rafat, S., & Sahai, S. (2009). Incorporation of total quality management tools in higher education: A theoretical model. Business Review, 4(2), 55-68. Retrieved from https://doi.org/10.54784/1990-6587.1331