General emotional labor scale: Development and establishing psychometric properties

Authors

Falak Zehra Mohsin, University of Karachi, PakistanFollow
Nadia Ayub, Institute of Business Administration, Karachi, Pakistan

Abstract

This study outlines the process followed in the development of the General Emotional Labor Scale-English (GELS-E). The scale construction process was divided into different phases. The first phase entailed the item generation and the second phase was the pilot study. Phase three and four dealt with developing the norms and establishing the psychometric properties (reliability and validity) of the final 30 items. It can be concluded that the GELS-E was developed as a measure that can be used by researchers to assess emotional labor in professionals. Such a measure of emotional labor can prove to be beneficial for researchers and organizations alike. It can be used to understand the performance and effects of emotional labor and arrange trainings needed to help employees with the performance of emotional labor.

Keywords

Emotional labor, Scale construction, Reliability, Validity

DOI

https://doi.org/10.54784/1990-6587.1011

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

Recommended Citation

Mohsin, F. Z., & Ayub, N. (2020). General emotional labor scale: Development and establishing psychometric properties. Business Review, 15(1), 83-96. Retrieved from https://doi.org/10.54784/1990-6587.1011