Measuring the knowledge creation process in Pakistani banks: Scale development and validation

Authors

Salman Bashir Memon, Shah Abdul Latif University, KhairpurFollow
Wajid Hussain, Institute of Business Administration, Karachi, PakistanFollow
Huma Amir, Institute of Business Administration, Karachi, Pakistan

Abstract

Knowledge creation within an organization arises from socialization, externalization, combination and internalization of knowledge resources. This paper contributes to the body of knowledge management literature by providing an empirical validation of the knowledge creation process in the context of Pakistani banks. A sample of 346 cases was selected randomly from 50 branches of three knowledge-intensive banks in Karachi. The results confirm the presence of knowledge creation in Pakistani banks and the validation process of the scale was used to measure this. Our findings can help managers develop successful knowledge creation and sharing strategies that utilize tacit and explicit knowledge resources more effectively.

Keywords

Knowledge creation process, Confirmatory factor analysis, Reliability, Convergent validity, Knowledge-intensive bank

DOI

https://doi.org/10.54784/1990-6587.1040

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

Recommended Citation

Memon, S. B., Hussain, W., & Amir, H. (2017). Measuring the knowledge creation process in Pakistani banks: Scale development and validation. Business Review, 12(2), 1-21. Retrieved from https://doi.org/10.54784/1990-6587.1040