Client Name

A.F. Ferguson & Co. (PwC Pakistan)

Faculty Advisor

Dr. Yasir Mansoor Kundi

SBS Thought Leadership Areas

Entrepreneurship and Innovation

SBS Thought Leadership Area Justification

This project aligns strongly with the SBS Thought Leadership Area of Entrepreneurship and Innovation through its focus on redesigning traditional HR systems with a forward-thinking, problem-solving mindset. The student team identified key inefficiencies in PwC Pakistan’s HR operations and applied innovative solutions to enhance functionality, usability, and strategic alignment. Rather than treating HR as a routine administrative function, they approached it as a platform for transformation—leveraging technology, simplifying complexity, and fostering employee empowerment.

The development of automation-ready HR policies, digital-first employee manuals, and an interactive SharePoint platform reflects entrepreneurial thinking rooted in value creation and user-centric design. The team didn’t merely follow existing templates; they reimagined systems from scratch to suit evolving organizational and regulatory needs. This proactive and creative engagement embodies the entrepreneurial spirit promoted at SBS—where students lead real-world change through applied learning.

By introducing innovative digital tools and streamlining employee access to information, the project enabled operational efficiency and supported strategic HR goals. This initiative demonstrates how entrepreneurial approaches can solve institutional challenges, making it a clear representation of thought leadership in innovation. It also reflects how business education at SBS equips students to drive impactful transformation within complex corporate environments.

Aligned SDGs

GOAL 9: Industry, Innovation and Infrastructure

Aligned SDGs Justification

This project directly supports SDG 9: Industry, Innovation, and Infrastructure by transforming PwC Pakistan’s internal HR infrastructure through innovative, sustainable, and technology-driven solutions. The student-led initiative revamped outdated HR systems—such as policy frameworks, onboarding manuals, and the SharePoint platform—into streamlined, digital-first tools that enhance operational efficiency and user experience.

By integrating automation-ready HR policies and self-service tools, the project modernized internal business infrastructure. These changes reduced manual intervention, improved information accessibility, and enabled faster, more transparent HR processes—all of which contribute to building resilient and future-ready organizational systems. The redesign of the SharePoint site, with intuitive architecture and cohesive design, reflects smart infrastructure development that prioritizes usability and efficiency.

Moreover, the project encouraged innovation by applying design thinking, legal research, and digital technologies to resolve real-world organizational problems. It empowered users through interactive platforms and simplified content delivery—aligning with the innovation pillar of SDG 9. Rather than relying on traditional, rigid systems, this initiative introduced agile, adaptable, and scalable practices that promote long-term organizational sustainability.

Overall, the project embodies SDG 9 by fostering inclusive and sustainable industrial transformation through innovation, while laying a foundation for continual improvement in corporate digital infrastructure.

NDA

Yes

Abstract

The IBA students undertook an experiential learning project (ELP) at PwC Pakistan focused on transforming key HR components. Their work covered three major areas: upgrading the internal HR SharePoint platform, revamping the employee and trainee manuals, and simplifying over ten HR policies to align with Pakistani labor law and PwC’s global standards. These updates aimed to enhance clarity, compliance, and digital readiness, especially in areas like leave, overtime, career growth, and exit procedures. By eliminating ambiguity and reducing process steps, the revised policies created a fair, legally sound, and automation-ready HR framework.

Simultaneously, the team redesigned the employee and trainee manuals, previously considered overly complex, to improve first impressions and reflect PwC’s brand identity. Emphasizing user-friendly layouts, logical content flow, simplified language, and visual aids like infographics, the new manuals became a more effective onboarding and internal reference tool.

The centerpiece of the project was the overhaul of the HR SharePoint platform. The outdated and poorly organized system was reimagined into an interactive, intuitive, and employee-friendly portal. Enhanced navigation, coherent styling, updated content, and self-service tools allowed employees to access HR resources independently, easing HR’s operational load and promoting strategic focus.

Overall, this initiative fostered a professional, efficient, and engaging HR environment at PwC Pakistan. It supported the firm’s digital transformation goals, improved employee experience, and ensured that HR systems were future-ready, compliant, and aligned with both regional needs and global standards.

Document Type

Restricted Access

Document Name for Citation

Experiential Learning Project

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