Client Name

HBL

Faculty Advisor

Dr. Raja Shahzad Shaikh

SBS Thought Leadership Areas

Entrepreneurship and Innovation

SBS Thought Leadership Area Justification

This ELP is pertaining to the thought leadership area of Entrepreneurship and Innovation as the goal of the report is to provide innovative solutions to HBL to expand its footprint in the digital and particularly P2M market. Moreover, the report can also be linked to the thought leadership area Investment Decision Making as the report conducts an in-depth analysis of the market and the opportunity it presents including HBL’s positioning and different revenue streams such as SME financing through credit scoring.

Aligned SDGs

GOAL 9: Industry, Innovation and Infrastructure

Aligned SDGs Justification

This ELP is primarily linked to SDG 9 (Industry, Innovation and Infrastructure) because it focuses on the overall digital payment infrastructure of Pakistan and recommends innovative solutions for the financial services industry and particularly HBL on how to make most of the opportunity at hand.

NDA

No

Abstract

Pakistan has put a lot of money into the systems needed for digital payments, but payments made directly from a person to a merchant (P2M) have barely grown. The wider retail payment sector is changing fast, yet the part that covers everyday shop purchases is still weak. This Experiential Learning Project was carried out with Habib Bank Limited (HBL) and supervised by professionals from HBL and the Institute of Business Administration (IBA) Karachi. It sets out to understand what is holding merchant payments back in Pakistan, what could move them forward, and where HBL fits into the picture. To get there, the study looks at Pakistan's payment system from three angles: the rules set by regulators, the infrastructure on the ground, and the habits of ordinary customers and merchants. Three areas get the most attention. One is how much P2M payments are actually used and how far they could still grow. Then, there is the rivalry between commercial banks and fintechs for customers of digital wallets. The last case study would be QR code payments and especially how much further they can develop before hitting bottlenecks. The sources used are secondary sources, including SBP publications, studies, and industry figures.

Document Type

Restricted Access

Document Name for Citation

Experiential Learning Project

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