Saba ShahabFollow

Degree

Master of Science in Computer Science

Department

Department of Computer Science

School

School of Mathematics and Computer Science (SMCS)

Date of Submission

Spring 2022

Supervisor

Dr. Imran Khan, Assistant Professor, Department of Computer Science

Abstract

In today’s era where the technology is become an integral part of everybody’s life. It helps us to perform our day-to-day task easily and saves our time. With the help of technology, we can perform numerous tasks without need to visit or physical appearance. Currently the technology is helping in every field i.e., food, health, real state, education etc. With the help of technology, the online market concept is being introduced for the customers. Due to COVID the people also shift to the medium of online shopping where it provides the opportunities for both buyer and sellers to achieve their respective task through online. Now a day for making the online shopping convenient, the ecommerce websites also introduced with different type of chat boats. These chatbot are used for multiple purposes and can provide the accuracy with the fast responses. The chatbot which is used is conversational based chatbot and while interacting with the chatbot customer will be having the experience of communicating with the human but in actual the user is communicating with the bot. The chatbot will help the customer to find the product in the store and recommend the product. The chatbot implementation makes the customer as well as seller work convenient. Chat is used to ask numerous queries regarding the product availability and order placement. Chatbot are replacing the need of customer support and help ecommerce business to grow and increase sales by achieving the customer trust and satisfaction.

Document Type

Restricted Access

Submission Type

Research Project

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Available for download on Monday, June 15, 2026

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