Degree

Master of Business Administration

Faculty / School

School of Business Studies (SBS)

Advisor

Ms. Mohini Mayur, Visiting Faculty, Department of Marketing

Project Coordinator (Internal)

Dr. Muhammad Shafique, Program Director MBA & Executive MBA

Project Coordinator (External)

Ms. Nimrah Zubari, Senior Marketing Manager, Imtiaz

Client

Imtiaz

Committee Member 1

Ms. Versha Deepak, Project Reviewer, Department of Marketing

Project Type

MBA Research Project

Keywords

Retail Repositioning, Perception Gap, Private Labels

Abstract / Summary

Imtiaz Group Private Limited is an undisputed retail powerhouse in Pakistan operating 30+ stores across 14 cities. To diversify into higher-margin categories, Imtiaz introduced three inhouse apparel labels: Buraaq (Menswear), Sabiha’s (Womenswear), and Khilkhariyan (Kidswear). However, the category faces an acute "Perception Gap". While consumers view Imtiaz as a dependable grocery provider, they do not recognize its fashion authority. This causes an identity conflict, creating over 80% category revenue dependency on grocery-led footfall.  This project utilizes a comprehensive mixed-method approach. Qualitative research involved on-site visual merchandising audits at major Karachi outlets and stakeholder interviews with Imtiaz's buying and design teams. Quantitative research evaluated empirical survey data from 106 urban consumers in Karachi to measure awareness, purchase triggers, and experiential barriers.  Empirical analysis reveals vanishingly low independent brand recall, with Buraaq at 12.3%, Sabiha's at 5.7%, and Khilkhariyan at a negligible 0.9%. Although Imtiaz gained good scores for providing convenience and has an established image of providing value for money, the purchase barriers were identified to be the perception of quality and designs. In order to resolve this perception gap, we have presented a few actionable strategies to strengthen these brands. These strategies include influencer led merchandise collaboration, designer capsule collaboration, fashion pass initiative and narrative building campaign. These strategies can be used to deal with the current challenges identified in our research and help Imtiaz establish itself as a trusted fashion destination.

Available for download on Friday, September 14, 2029

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