"Human Decision Making in Recommender Systems" by Naveen Zehra Quazilbash
 

All Theses and Dissertations

Degree

Doctor of Philosophy in Computer Science

Faculty / School

School of Mathematics and Computer Science (SMCS)

Department

Department of Computer Science

Date of Award

Fall 2024

Advisor

Dr. Zaheeruddin Asif, Assistant Professor School of Mathematics and Computer Science (SMCS), Institute of Business Administration (IBA), Karachi

Committee Member 1

Dr. Imran Ahmed Siddiqui, Examiner, University of Karachi, Karachi

Committee Member 2

Dr. Suleman Shahid, Examiner, LUMS, Lahore

Project Type

Dissertation

Access Type

Restricted Access

Document Version

Final

Pages

119

Keywords

Decision Support Systems, Human Decision Making, Information Systems, NeuroIS, Recommender Systems, EEG.

Subjects

Artificial Intelligence, Cognitive Psychology, Computer Science, Data processing, Databases and Information Systems, Management Information Systems, Other Psychology, Psychology, Quantitative Analysis, Special computer methods

Abstract

Human decision-making behavior is an intelligent behavior which is worth replicating to enhance the capacity of intelligent systems for providing user assistance in decision making. Such a replication would reduce the effort and task complexity on behalf of the user, improve the overall user experience, and affect the degree of intelligence exhibited by the system. This paper explores individuals’ decision-making processes when using recommender systems, and its related outcomes. Based on neurofeedback of healthy human subjects, this study highlights the constructs mapped by brain regions associated with choice decision-making in recommender systems. In this study, human decision making (HDM) refers to the selection of an item from a given set of options that are shown as recommendations to a user. A recommender system is an online platform that suggests items to users based on multiple criteria. The goal of our study was to identify IS constructs that contribute towards such decision-making, thereby contributing towards creating a mental model of HDM. This was achieved through recording Electroencephalographic (EEG) readings of subjects while they performed a decision-making activity. Readings from 16 righthanded healthy avid readers reflect that reward, theory of mind, risk, calculation, task intention and emotion are the primary constructs that users employ while making a decision from a given set of recommendations in an online bookstore. The identified constructs would help in developing a design theory for enhancing user assistance, especially in the context of recommender systems.

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