Title

The role of human resource in development and quality enhancement of Islamic banking industry in Pakistan

Presenter(s)/Author(s)

Sanaullah AnsariFollow

Submission Type

Paper Presentation

Abstract/Description

Islamic banking industry is providing Sharia’h compliant products and services in Pakistan since its establishment in 2002. However, employees of Islamic banks have lack of knowledge about Sharia’h permissibility of these products and services. Therefore, all employees of Islamic banks are required to get comprehensive knowledge about the mechanism and practical application of products and services which can enhance their psychological empowerment. This study is an effort to explore the impact of psychological empowerment of human resource of Islamic banks on the organizational commitment of this industry. To achieve this objective, 101 responses from the employees of various branches of five Islamic banks in Islamabad and Rawalpindi have been collected with the help of questionnaires. To analyze the data, Correlation, Regression and ANOVA analysis were conducted by using Statistical Package for Social Sciences (SPSS), Version 25. Overall results of the study show that psychological empowerment plays very important role on organizational commitment which helps the employees as well as Islamic banking industry for its development. This can further enhance when the quality and brilliance of human resource of this industry improves by learning and motivation. It also shows that the service quality of Islamic banking industry can be improved in Pakistan by utilizing its human resource in a productive and effective way.

Session Chair

Dr. Mohamed Eskandar Shah Mohd. Rasid, Associate Professor, Hamad Bin Khalifa University (HBKU)

Start Date

31-5-2022 4:00 PM

End Date

31-5-2022 4:15 PM

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May 31st, 4:00 PM May 31st, 4:15 PM

The role of human resource in development and quality enhancement of Islamic banking industry in Pakistan

Islamic banking industry is providing Sharia’h compliant products and services in Pakistan since its establishment in 2002. However, employees of Islamic banks have lack of knowledge about Sharia’h permissibility of these products and services. Therefore, all employees of Islamic banks are required to get comprehensive knowledge about the mechanism and practical application of products and services which can enhance their psychological empowerment. This study is an effort to explore the impact of psychological empowerment of human resource of Islamic banks on the organizational commitment of this industry. To achieve this objective, 101 responses from the employees of various branches of five Islamic banks in Islamabad and Rawalpindi have been collected with the help of questionnaires. To analyze the data, Correlation, Regression and ANOVA analysis were conducted by using Statistical Package for Social Sciences (SPSS), Version 25. Overall results of the study show that psychological empowerment plays very important role on organizational commitment which helps the employees as well as Islamic banking industry for its development. This can further enhance when the quality and brilliance of human resource of this industry improves by learning and motivation. It also shows that the service quality of Islamic banking industry can be improved in Pakistan by utilizing its human resource in a productive and effective way.