After Sales Field Service System (AFSS)

Student Name

Aquib Raza RajaFollow

Degree

Master of Science in Computer Science

Department

Department of Computer Science

School

School of Mathematics and Computer Science (SMCS)

Date of Submission

Spring 2022

Supervisor

Waqas Mahmood, Visiting Faculty, Department of Computer Science

Keywords

Power Generation, Aftersales, IoT, Mobile App, NoSQL

Abstract

The persisting energy crisis in Pakistan has made backup power generation equipment essential to running any industry. Reliability in generators heavily depends on timely aftersales service being provided. Relying mostly on local mechanics or even teams running operations and communicating with traditional telephonic methods. Given the technologies available it is critical now for the digitization of these operations. A cloud supported mobile application is designed and developed to tackle this problem and enable real-time tracking of complaints and jobs with valuable business insights to allows aftersales teams to provide a seamless and reliable aftersales service to the industry.

Document Type

Restricted Access

Submission Type

Research Project

Recommended Citation

Raja, Aquib Raza. "After Sales Field Service System (AFSS)." Unpublished graduate research project. Institute of Business Administration. 2022. https://ir.iba.edu.pk/research-projects-mscs/16