Master of Business Administration

Faculty / School

School of Business Studies (SBS)


Dr. Rameez Khalid, Assistant Professor, Department of Management

Project Coordinator (External)

Mr. Adnan


Indus Hospital

Committee Member 1

Dr. Rameez Khalid Assistant Professor, Director CEE Department of Management Institute of Business Administration (IBA), Karachi

Project Type

MBA Research Project

Keywords">Analytical Hierarchy Process (AHP) Model, Procurement Maturity Model, ERP, Tertiary care hospital

Abstract / Summary

The Indus Hospital is a multi-disciplinary tertiary care hospital that serves the under-served population of Karachi with free treatment, what started out as a single unit has now evolved into a Health Network with hospitals and public health outreach clinics spread all across Pakistan. With the expanding healthcare network, Indus Hospital has decided to update their ERP system, organization wide, for which they have shortlisted Oracle Fusion Cloud Enterprise system for procurement. Its present procure to pay (p2p) system is partially able to satisfy its ERP needs due to its limitations.

This project aims to analyze the current procure to pay process in the supply chain department and identify its shortcomings by comparing it with the industry benchmarks and provide practical solutions and feedback to be implemented in the new ERP Oracle Cloud System. Our project aims to develop the current procure to pay process comprehensively, analyze and compare current state of procure to pay process with industry benchmarks, and propose improvements for developing the future state of procure to pay process in the case company.

As this project entails a detailed review of the procurement process of The Indus Hospital network therefore, case study method was employed as the primary research method. The information was gathered through two main sources: primary and secondary. The research methodology consisted of collecting qualitative data and included in-depth interviews of representatives from the Indus Hospital, users outside TIH, experts, and vendors. Using the information and insights gathered from secondary research and in-depth interviews, a survey with primarily closed ended questions was developed and circulated to all the respective hospitals including The Indus Hospital. Thematic analysis was used as a tool and method to analyze all the interviews to generate themes and outcomes.

The Procurement Maturity Model was used as the framework to gauge the efficiency level of the procurement service of respective hospitals including The Indus Hospital. The questionnaire encompasses all the major factors needed to assess the capability of the hospital. Analysis was initiated by deciding the parameters to be evaluated in the procurement process in the health care industrial sector in Pakistan. By defining the procurement maturity of The Indus Hospital, we were able to identify their current status and determine the areas that required attention for future development. The recommendations are bifurcated as short-term and long-term; to be implemented by The Indus Hospital at their discretion. These include interdepartmental integration, transition from on premise-based system to cloud based system, Analytical Hierarchy Process (AHP) Model for vendor selection, and centralized coding system for all items instead of store wise coders.

Available for download on Wednesday, July 14, 2027