Performance Management of Employees in the Hospitality Industry
Abstract/Description
Purpose: The purpose of this paper is to harmonize the scattered literature on performance management of these employees (PME) and the hospitality industry across numerous countries, thereby augmenting the literature breadth and fashioning a gap. Next, it takes care of information on how much scholarly work has concentrated on considering scholarly work in the interrelatedness of the concepts mentioned above.
Design/methodology/approach: A congruent literature search was undertaken using key search items: “employee performance” and” hospitality sector.” Additionally, this paper is unique in that it focuses on the concept of performance management for employees in the hospitality sector (536) or hospitality industry (1000).
Findings: Based on the analysis of fifteen different articles related to the theme of performance management in the hospitality industry, a clear insight will help academicians and practitioners to get a deeper view of performance management through this review paper.
Originality: This is a systematic review that suggests the evolution of developmental feedback with the passage of time and research gaps. This paper is unique in that it focuses on the concept of performance management for employees in the hospitality sector or hospitality industry. As there is less literature review is present on this topic so this paper will provide a comprehensive insight from present literature in summarized form.
Research Limitations/Implications: This paper will assist researchers and managers to understand how performance management is taking place in the hospitality industry. Further, how the tools can better be used in future for measuring the performance of employees in the best possible manner.
Practical Implications: This paper offers deep insights into literature of performance management which is useful for both academicians and practitioners in thinking about the factors that can help in performance management.
Social Implications: This study contributes for the guidance of managers in terms of enhancing performance by analyzing performance management in hospitality industry and exalt performance of employees in hospitality industry.
Keywords
Performance management, Performance management of employees, Hospitality sector, Hospitality industry
Track
Management
Session Number/Theme
Management - Session III
Start Date/Time
13-6-2025 4:10 PM
End Date/Time
13-6-2025 5:30 PM
Location
MCS-4, AMAN-CED, First Floor
Recommended Citation
Ulro, U. F., & Afshan, G. (2025). Performance Management of Employees in the Hospitality Industry. IBA SBS 4th International Conference 2025. Retrieved from https://ir.iba.edu.pk/sbsic/2025/program/44
COinS
Performance Management of Employees in the Hospitality Industry
MCS-4, AMAN-CED, First Floor
Purpose: The purpose of this paper is to harmonize the scattered literature on performance management of these employees (PME) and the hospitality industry across numerous countries, thereby augmenting the literature breadth and fashioning a gap. Next, it takes care of information on how much scholarly work has concentrated on considering scholarly work in the interrelatedness of the concepts mentioned above.
Design/methodology/approach: A congruent literature search was undertaken using key search items: “employee performance” and” hospitality sector.” Additionally, this paper is unique in that it focuses on the concept of performance management for employees in the hospitality sector (536) or hospitality industry (1000).
Findings: Based on the analysis of fifteen different articles related to the theme of performance management in the hospitality industry, a clear insight will help academicians and practitioners to get a deeper view of performance management through this review paper.
Originality: This is a systematic review that suggests the evolution of developmental feedback with the passage of time and research gaps. This paper is unique in that it focuses on the concept of performance management for employees in the hospitality sector or hospitality industry. As there is less literature review is present on this topic so this paper will provide a comprehensive insight from present literature in summarized form.
Research Limitations/Implications: This paper will assist researchers and managers to understand how performance management is taking place in the hospitality industry. Further, how the tools can better be used in future for measuring the performance of employees in the best possible manner.
Practical Implications: This paper offers deep insights into literature of performance management which is useful for both academicians and practitioners in thinking about the factors that can help in performance management.
Social Implications: This study contributes for the guidance of managers in terms of enhancing performance by analyzing performance management in hospitality industry and exalt performance of employees in hospitality industry.
