Digitization and automation of rapidly changing business processes in small and medium-sized organizations

Student Name

Syed Waqas AhmedFollow


Master of Science in Computer Science


Department of Computer Science


School of Mathematics and Computer Science (SMCS)

Date of Submission

Spring 2023


Dr. Imran Khan, Assistant Professor, Department of Computer Science

Committee Member 1

Dr. Umair Azfar Khan, Assistant Professor, Department of Computer Science

Committee Member 2

Dr. Jibran Rashid, Assistant Professor, Department of Computer Science


Enterprise Resource Planning Systems (ERPs) are often seen as the backbones of the business industry. ERPs such as SAP and other modern solutions are providing a paperless and often automated environment within organizations for the past few decades. However, with the rise of startups and agile methodologies, business processes are now being rapidly introduced in these young companies. ERPs and other solutions are unable to keep up with the rapid introduction of new business processes and updates made to older processes. To meet these requirements, the ERPs are supported by paper-based forms or other alternative business processes. The inability of enterprise systems to incorporate these new rapidly changing processes, particularly for startups and SMEs gives rise to a need for a new solution. This thesis provides that solution in the form of a framework that helps to implement a paperless environment within SMEs. The proposed framework helps to create a paperless and automated operational environment by utilizing a combination of a list of software tools. The framework, using its prescribed combination of software tools, overcome the requirements of rapidly changing processes in SMEs and startups and eliminate the use of paper-based forms or other alternatives. The framework comprises of development of applications to digitize paper-based forms, data storage, automation, and data tracking and visualization. All of these are seamlessly integrated, and can be modified to incorporate new and changing business processes. In essence, this thesis proposes the utilization of the Platform as a Service (PaaS) model for an organization’s self-service and development.

Document Type

Restricted Access

Submission Type


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