Master of Science in Management

Faculty / School

School of Business Studies (SBS)


Department of Management

Date of Submission

Fall 2023-8-28


Dr. Muhammad Ayaz, Assistant Professor, Department of Management

Committee Member 1

Dr. Ashar Saleem, Assistant Professor and Program Director MS Management, Department of Management, Institute of Business Administration (IBA), Karachi

Committee Member 2

Dr. Amer Awan, Assistant Professor, Department of Management

Project Type

MS Management Research Project

Access Type

Restricted Access


Crisis management and organizational resilience in the nonprofit healthcare sector remain underexplored topics, particularly in the context of the pluralist sector. While previous research has focused on crisis management and resilience in for-profit organizations, limited attention has been given to the unique challenges faced by nonprofit healthcare setups. This case study aims to bridge this gap by investigating how a nonprofit healthcare sector manages crises through its resilience, with a focus on the non-profit (pluralist) healthcare setup as a subject.

The paper begins by providing an overview of crisis management, crisis response strategies, the role of leadership competencies, and factors affecting decision-making in crisis management. It then discusses crisis management in the nonprofit sector and then links it with resilience. In the nonprofit sector, paving the way for further empirical research on the topic.

The study adopts a case study approach, focusing on The Indus Hospital & Health Network (IHHN) as the subject, which successfully managed crises during the COVID-19 pandemic and floods. Data analysis reveals three key themes: Spiritual Resilience, Collaborative Resilience, and Financial Resilience. The findings highlight the importance of resilience in the nonprofit healthcare sector and demonstrate that Spiritual Resilience is a distinct and critical factor, underrepresented in previous literature.

This research contributes to the understanding of crisis management in nonprofit healthcare organizations and sheds light on the significance of resilience. By blending crisis management with spiritual and collaborative resilience, the study offers valuable insights for nonprofit hospitals to respond effectively to crises and continue providing uninterrupted services. Their ability to successfully manage the crisis can determine the difference between survival and disaster.

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