Master of Business Administration Executive

Faculty / School

School of Business Studies (SBS)

Year of Award


Project Type

MBA Executive Research Project

Access Type

Restricted Access

Executive Summary

The aim of the research was comprehensive evaluation of critical factors that determine success or failure of ERP integration drive in a business model. Based on the findings we suggested policy framework & guidelines and the role, responsibilities, and authorities of key stakeholders like Supply chain, project management team, ERP users, IT, senior executives, ERP solution provider, consultant etc. to ensure successful integration of ERP. We analyzed the impact of critical factors like role of organizational structure and behavior, cross functional teams, technical/technological capabilities & competencies within organization, leadership commitment, work force mindset, change management techniques, trainings, etc. on successful integration of ERP integration project. This project used the successful integration of ERP in K-Electric (KE) and a case study is prepared on KE to evaluate and assess critical factors in context of Pakistan’s environment, benefits to stakeholders especially to internal customers, comparison of performance before and after the integration of the ERP in terms of agility, response, decision making, availability, data reliability and efficiency. It also investigated processes of improvement and efficiency achieved through ERP integration drive in K-Electric. The research findings are top management commitment, setting clear goal & objectives, adequate user training, competent project manager, capabilities of the in-house team, change management are the critical success parameters that play a crucial role in ERP success, whereas resistance to change, lack of open and continuous communication throughout the organization, organizational culture issues and people mindset can lead to failure of the ERP project. Based on research detailed guidelines and recommendations were proposed to make ERP implementation a success which are adapting scope management best practices, early involvement of users, formulation of cross functional team for implementation, monitoring and reporting, avoiding too much customization, discontinuation of the legacy software, setting clear roles, responsibility and accountability and build an incentive structure.



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