Performance and critical review of PTCL after privatization


Master of Business Administration Executive

Faculty / School

Faculty of Business Administration (FBA)

Year of Award

Spring 2020

Project Type

MBA Executive Research Project

Access Type

Restricted Access


Telecommunication, Communication Technology, Economy -- Pakistan

Executive Summary

This report aims at identifying the overall organizational performance of PTCL after its privatization and pin-point areas fro improvement. It takes a critical review regarding employee motivation and customer satisfaction, with a keen eye on the financial progress. This study will also identify whether the performance of PTCL has improved after privatization or not. This report hols immense significance for the students with finance and HR as their majors because it will give them a clear understanding of organizational behavior and financial performance of a telecom giant in the country. Program: EMBA Photocopying is prohibited. To be used within library premises Methodology: Both qualitative and quantitative method is used to gather data. Qualitative method includes interviews with both internal as well as external customer. Whereas, quantitative method includes three questionnaires designed for separate stakeholders of PTCL.

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