Implementation of Temenos T-24 core banking system at Bank Alfalah :


Master of Business Administration Executive

Faculty / School

Faculty of Business Administration (FBA)

Year of Award

Spring 2020

Project Type

MBA Executive Research Project

Access Type

Restricted Access


Software, Banks & banking, Information Technology

Executive Summary

The report provides suggested courses of actions regarding the Temenos T-24 software , the hardware (servers), and the skill-development of the users needed to resolve the current issues. It was found that the issue related with migration of T-24 have had such severe effect on customer services that the majority of Bank Alfalah employees would prefer to use the software that was previously in use. However this study recommends that the new software Temenos T-24 is a better program if there is no connectivity and speed issues. Program: EMBA Photocopying is prohibited. To be used within library premises Methodology: The research methodology is based on interviews with stake-holders from the Information Technology Division, support staff from the BAfstar Project and front-office staff.A survey was also conducted with users.

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