Master of Business Administration Executive

Faculty / School

Faculty of Business Administration (FBA)

Year of Award


Project Type

MBA Executive Research Project

Access Type

Restricted Access

Executive Summary

Information Technology (IT) also known as Technology ICT has revolutionized modern banking and their services. The competition the customers are becoming more between the banks is increasing to gain business as tech savvy and there demand from a bank is not just limited to being reliable and stable but they also want their bank to provide them with the latest banking services such as ATMs, Credit and Debit Cards, Online Banking, Electronic Fund Transfer, Internet Banking and Even Mobile Banking. Providing these services without a robust, and an up to date Information and Communication Technology Platform is not possible for the banks.

However the dilemma that the banks are facing is that the Information and Communication Technology has undergone

through the innovation phase at an over the past two decades. It is continuously improving and changing at extremely rapid pace a pace which the banks are unable to keep up with both in term of ICT hardware and software solution as well as skilled Human Resources. Therefore Banks have to make huge Capital Investment (Capex) as well as Operational Expense (Opex) in order to keep abreast with the latest Technology.



Available for download on Tuesday, December 31, 2030

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