Patient's/customer's satisfaction and reasons for reduced clientele of private patients at combined military hospital (CMH) Malir Cantonment


Master of Business Administration Executive

Faculty / School

Faculty of Business Administration (FBA)

Year of Award

Spring 2019

Project Type

MBA Executive Research Project

Access Type

Restricted Access


Healthcare | Medical resources

Executive Summary

This research work is aimed at assessing the quality of healthcare facilities provided by CMH Malir with special emphasis on civilian/ non-entitled patients. This enables to identify the pitfalls in the procedures in order to remove these impediments, not only at CMH Malir but also other such facilities. Methodology: This research is a combination of qualitative as well as quantitative tools. A questionnaire was used as an instrument of basic structure.

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