Master of Business Administration Executive

Faculty / School

Faculty of Business Administration (FBA)

Year of Award


Project Type

MBA Executive Research Project

Access Type

Restricted Access

Executive Summary

In order to meet the challenges of increased demand, service quality, patient safety standards and ever growing operating cost, the hospitals around the world have started taking cost cutting initiatives to minimize waste thereby increase productivity in their supply chain operations. This is done by eliminating redundant and non-value added steps through active collaboration within and outside organizational boundaries. The ultimate goal is to implement efficient and sustainable supply chain model by connecting all notches of the value chain through information technology standards whereby one common language is speak and understood by manufacturers, distributors, shipping agencies, government agencies (customs), retailers, and customer organizations (Hospital in our case).

The aim of this project report is to understand the supply chain model in general and underlying risks particularly In healthcare industry, assess the risk awareness level of both general public and healthcare professionals. Based on the assessment, evaluate Aga Khan University Hospital's (AKUH's) internal supply chain model to identify potential risks and opportunities for improvements particularly related to product traceability and expirv management. Moreover, recommend appropriate changes in existing processes, controls and technology interfaces.

Standard PDSA (Plan-Do-Study-Act) process review methodology is adopted to assess the existing processes, underlying risks and recommend appropriate solution to bring quality improvements. Most of the qualitative and quantitative data was collected from AKUH's internal supply chain systems, on-field learning survey, team based brainstorming sessions, policies & procedures manual and literature reviews.

This project report emphases on detailed assessment of end-to-end supply chain operations at AKUH from receiving of materials at main Warehouse to issuance of material to patient care areas through caregivers (Nurses and Doctors). While the process of supplying materials against demand generated by internal departments is automated through an integrated ERP (Enterprise Recourse Planning) system, it lacks the intelligence of controlling the issuance of expired products to patients and hence controlled through a manual process which has its own weaknesses and chances of errors. Besides, there were missing links identified in value chain which can be filled by invoking system level controls, proactive reporting options and use of automated data collection tools for timely and error-free data collection and product traceability.



Available for download on Tuesday, December 31, 2030

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