Shahid Ilyas


Master of Business Administration Executive

Faculty / School

Faculty of Business Administration (FBA)

Year of Award


Project Type

MBA Executive Research Project

Access Type

Restricted Access


The aim of the research work is to gather experiences of people who were managing SAP implementation projects in Pakistan and prepare a comprehensive conceptual framework that can provide useful assistance to concerned people and organisation.

Executive Summary

Purpose: Enterprise Resource Planning (ERP) system “SAP” is module based software package designed to manage business operations in an integrated, standardized and simplified environment to enhance productivity and efficiency. It helps in bringing transparency and control over business operations. This paper aims to investigate and analyze common circumstances that occur within SAP implementation projects of 12 manufacturing organizations in Pakistan, and determines the areas that lead to success versus those that contribute to failure. This paper also seeks to analyze the relevance of critical success factors along SAP implementation phases. The ASAP implementation methodology is used as the SAP implementation reference model.

Research Methodology: This study is based on a pre-dcsigned questionnaire of 55 questions developed with the help of content analysis of published articles. This questionnaire was requested to be filled followed by interview with the Project Manager/CIO/IT Manager of 12 companies where SAP has been implemented.

Findings: 36 critical factors have been grouped in to 10 broad Critical Factors indicating the success or failure of the SAP implementation. The data analysis shows that “ERP Teamwork & Composition” (Presence of strong in-house IT team with prior experience of SAP implementation) is the top difference b/w successful & failed SAP implementations. “Project Management” is the 2nd important and together “Consultant Support/Management & Competence” and “Effective Communication” are the 3rd most important critical factor group. A comprehensive conceptual matrix has been developed that links critical factors with the different ASAP implementation phases and suggests important actions with responsible against each critical factor. These findings will help managers to develop better strategics for supervising and controlling SAP implementation projects.

Research Limitations: This study is limited by the relatively small size of sample and limited by the extent to which each critical factor can impact the implementation.

Practical Implications: This research work, specially the comprehensive conceptual matrix is expected

to provide huge benefits to SAP professionals in Pakistan and those companies looking to adopt SAP.


III, 88

The full text of this document is only accessible to authorized users.