Impact of Covid–19 on job satisfaction of employees at MCB Bank, Pakistan

Author

Rahil IqbalFollow
Rabia KhanFollow
Imran KhanFollow

Center

Center for Executive Education (CEE)

Degree/Diploma

Post Graduate Diploma in Human Resource Management

Advisor

Shah Saad Hussain

Project Type

PGD Project Report

Keywords

COVID-19, Job Satisfaction, Job Insecurity, Job engagement, Quitting intention

Executive Summary

COVID-19 has caused an unprecedented crisis in all industries around the world. This study sought to verify that job insecurity, as perceived by employees of banking sector of MCB Bank, significantly affects their job engagement and turnover intent and to determine the moderating effect of generational characteristics. The finding showed that perceptions of job insecurity had negative effects on the engagement of employees. Also, employees’ job engagement can decrease turnover intent. The engagement of employees fully mediated the relationship between perceptions of job insecurity and turnover intent, and job insecurity caused by COVID-19 had a greater influence on employees belonging to smaller grades as compared to senior management in reducing job engagement, indicating that the negative impact of job insecurity is higher in junior grades.

Recommended Citation

Iqbal, R., Khan, R., & Khan, I. (2020). Impact of Covid–19 on job satisfaction of employees at MCB Bank, Pakistan (Unpublished PGD Project Report). Institute of Business Administration, Pakistan. Retrieved from https://ir.iba.edu.pk/pgd-research-projects/3