Offshore outsourcing of IT services as new service development: the role of change and its management

Author Affiliation

Amber Gul Rashid is Assistant Professor at the Department of Marketing and Computer Science, Institute of Business Administration (IBA), Karachi

Faculty / School

Faculty of Business Administration (FBA)

Department

Department of Marketing

Was this content written or created while at IBA?

Yes

Document Type

Article

Source Publication

Journal of Organizational Change Management

ISSN

0953-4814

Disciplines

Accounting | Business | Business Administration, Management, and Operations | Human Resources Management | Strategic Management Policy | Technology and Innovation

Abstract

Purpose: This paper is based on a portion of the research undertaken as part of the author's doctorate study and aims to look at change and its management in the context of the offshore outsourcing of IT services. Design/methodology/approach: Two longitudinal case studies were conducted in a large multinational. The study looks at the scenario mainly from the viewpoint of the onshore IT front-line staff; some high level managers were also included. Offshore staff did not form part of the research. Findings: Change and its management form an important aspect of the process of offshore outsourcing of IT services; observing this aspect from the new service development point of view gives an in-depth picture of the issues involved. A pictorial representation of this process has been presented in this research. Originality/value: This paper looks at change and its management from the perspective of the offshore outsourcing of IT services in terms of new service development - previous studies have not focused on this area in this context.

Indexing Information

HJRS - X Category, Scopus, Web of Science - Social Sciences Citation Index (SSCI)

Publication Status

Published

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