Degree
Master of Science in Islamic Banking & Finance
Department
Department of Finance
Faculty/ School
School of Business Studies (SBS)
Date of Submission
Winter 2024
Supervisor
Dr. Mohsin Zahid Khawaja, Assistant Professor, Department of Finance
Keywords
Financial Technology Adoption, Islamic Banks, Customer Perspectives (CP), Financial Perspectives (FP), Growth Perspectives (GP), Internal Operations Perspectives (IOP)
Abstract
This study explores the multifaceted impact of Financial Technology Adoption (FTA) on the performance of Islamic banks in Pakistan. This study explores the multifaceted impact of Financial Technology Adoption (FTA) on the performance of Islamic banks in Pakistan. Applying the Dynamic Capability Theory (DCT) and the Technology Acceptance Model (TAM), the research employs a quantitative research approach. The sample includes senior management from Islamic banks, strategically chosen through a nonprobability purposive sampling technique to ensure expertise and decisionmaking influence. Data collection is facilitated by a meticulously designed Likert-scale questionnaire, offering a nuanced examination of FTA's influence. The analysis encompasses robust statistical methods, including Cronbach's alpha to gauge internal consistency and regression analysis to unravel intricate relationships. The results indicate significant and positive effects of FTA on customer satisfaction, financial efficiency, growth prospects, and internal operations. Findings are consistent with prior studies highlighting the role of FTA in reducing transaction costs, enhancing operational efficiency, and fostering innovation. Managerial implications underscore the strategic importance of FTA for customer-centric services, cost reduction, strategic planning, and internal efficiency. Findings imply that managers in Islamic banks should prioritize usercentric FinTech platforms, invest in automated advising and crowd funding, explore advanced analytics for strategic planning, and enhance operational efficiency through technology integration to optimize customer experiences and financial performance. In conclusion, this meticulously conducted study offers a rich tapestry of insights into the transformative power of FTA within the Islamic banking landscape of Pakistan. The amalgamation of theoretical frameworks, methodological rigor, and nuanced findings not only advances academic discourse but also provides actionable insights for policymakers, practitioners, and researchers navigating the intricate intersection of Islamic banking and financial technology. The study's nuanced understanding of FTA's impact on customer satisfaction, financial efficiency, growth prospects, and internal operations opens avenues for strategic integration, offering a roadmap for Islamic banks to thrive in the dynamic digital era.
Document Type
Restricted Access
Submission Type
Research Project
Recommended Citation
Majid, T. (2024). Study on impact of Financial Technology Adoption (FTA) on the performance of Islamic Banks in Pakistan (Unpublished graduate research project). Institute of Business Administration, Pakistan. Retrieved from https://ir.iba.edu.pk/etd-ms-ibf/59
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